Terms of Service

Effective Date: 16-Jul-2025
Last Updated: 16-Jul-2025

Welcome to clinicalLabel.io (“we,” “us,” or “our”). By accessing or using our website, services, or digital labeling platform (collectively, the “Services”), you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By using clinicalLabel.io, you confirm that you are authorized to act on behalf of your organization (e.g., Sponsor, CRO, Site) and you agree to comply with these Terms. If you do not agree, you may not access or use our Services.

2. Use of Services

• Intended Use: Our Services are designed for clinical research and trial-related purposes only.
• Eligibility: You must be at least 18 years old and legally able to enter into a contract to use our platform.
• Prohibited Use: You may not use the Services for any unlawful or unauthorized purpose, including transmitting harmful code, reverse engineering, or scraping.

3. Data & Privacy

• Patient Data: clinicalLabel.io does not store personally identifiable patient data. Any QR code interactions or usage logs are anonymized unless explicitly authorized otherwise.
• Compliance: We comply with relevant data protection laws including GDPR and HIPAA, where applicable.
• Cookies & Tracking: Our platform uses limited cookies and analytics to improve performance and user experience. See our Privacy Policy for more information.

4. Intellectual Property

All content, designs, and underlying technology are the intellectual property of clinicalLabel.io or its licensors. You may not copy, distribute, or modify any part of the Services without our written permission.

5. Availability and Uptime

We aim to provide 24/7 access to our Services and maintain high availability through a resilient cloud infrastructure. However, we do not guarantee uninterrupted service and are not liable for any downtime.

6. Modifications and Updates

We reserve the right to update or change these Terms at any time. If we make material changes, we will notify you via email or platform alert. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

7. Limitation of Liability

clinicalLabel.io is not responsible for indirect, incidental, or consequential damages resulting from your use of the Services. Use of the platform is at your own risk.

8. Indemnification

You agree to defend, indemnify, and hold harmless clinicalLabel.io and its affiliates from any claims, damages, or losses arising out of your use of the Services or breach of these Terms.

9. Governing Law

These Terms are governed by the laws of United States of America. Any disputes shall be resolved in the courts of North Carolina, USA.

10. Contact

For any questions or concerns about these Terms, please contact:

clinicalLabel.io
support@clinicalLabel.io